Refund Policy
At Forvill Local, we strive to ensure your satisfaction with every purchase you make on our platform. However, we understand that there may be instances where you need to request a refund. Please review our refund policy below to understand how refunds are processed:
Service Charge
Please note that service charges associated with your order are non-refundable in all types of orders. The service charge covers the cost of processing and facilitating your order, including payment processing, customer service, and platform maintenance. As such, this charge is not eligible for refund under any circumstances.
Refund Eligibility
Refunds may be issued for the following reasons:
Product Quality Issues: If you receive a product that is defective, damaged, or not as described, you may be eligible for a refund. Please contact our customer support team within [specified time frame] of receiving your order to initiate a refund request.
Order Cancellation: Orders that are canceled before they are processed or shipped may be eligible for a refund. However, please note that once an order has been processed or shipped, it cannot be canceled, and the service charge will still apply.
Delivery Issues: If your order is not delivered within the estimated delivery time or is lost in transit, you may be eligible for a refund. Please report any delivery issues to our customer support team, and we will investigate the matter promptly.
Refund Process
To request a refund, please follow these steps:
Contact Customer Support: Reach out to our customer support team via email at [email protected] or through the "Contact Us" section of our app.
Provide Order Details: Please provide your order number, a detailed description of the issue, and any relevant photographs or documentation to support your refund request.
Refund Evaluation: Our team will review your request and determine if you are eligible for a refund based on our refund policy.
Refund Issuance: If your refund request is approved, we will initiate the refund process, and the refunded amount will be credited back to your original payment method within [specified time frame].
Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We're here to assist you and ensure that you have a positive shopping experience with Forvill Local.
Thank you for choosing Forvill Local for your local e-commerce needs!